It may be said that excellent and fair service is a thing of the past, especially when it comes to specialized services such as television repair or in-home service. While it is generally true of today's modern world that the business practice of just a handshake to seal a deal has slipped away only to be replaced by hoops to jump through and fine print to "protect" the retailer, there can still be rare exceptions to the rule. Usually these exceptions take the form of the few remaining mom and pop businesses which can be found in smaller towns such as Levittown, PA or Trenton, NJ.
Most family run television repair businesses are finding it more difficult to compete with the monolithic brick and mortar electronics stores. When an individual has a broken TV, usually the first company that comes to mind will be the one whose advertising budget allows for flooding the market with commercials and print ads. Instead of offering truly excellent and neighborly service, the electronics giant has flooded the market with advertising that claims good and fair service designed to "brainwash" the public into believing the hype.
The true advantages of opting for the repair services of a smaller local television repair business is that the customer will very likely receive better and friendlier service. The primary reason for this is that the family owned business has more at stake to lose than a large chain with large cash reserves. One or two bad experiences can seriously adversely affect the business success of any smaller company. Large electronic chains are better able to absorb a financial dip from losing a multitude of customers.
Even though the large electronic stores have adopted aggressive pricing models and rapid advancement in HDTV technology has left older CRT televisions behind, small television repair companies have either adapted or discontinued operations. Many local television repair facilities have expanded the services that may be offered including in-home repair as well as being more responsive than any large company can be. Surprisingly oftentimes the big name electronics stores will be more expensive than the little guy primarily due to the need for paying for several employees at hourly rates and other overheads with which the smaller stores do not need to deal.
The traditional avenue of finding these highly qualified repair companies had been to leaf through the phone book with mixed results, but with the advent of the internet, it has become easier than ever to obtain the services of a reputable and affordable repair technician that will willingly make house calls. Word of mouth is also still just as valid today as it was 40 years ago, especially with regards to small family owned businesses.
Choose Mort's TV & Video, Inc. for all of your tv and video repairs. |